5

I'm sure that every customer thinks that their car is the most special and precious, and I am no different. Thankfully, everyone at IMW treats my car as if they think the same. :) I appreciate their care and expertise.

5

Always great service and attention to details. Michael is the best. Thanks

5

Great job replacing a failing part under their 36 mo/36k mile warranty

5

Great service at a great price!

5

My two experiences at Import Motor Werks have both been very good. Daniel Harvey, my service advisor is passionate about automobiles and has an encyclopedia depth of knowledge about them. I enjoy talking cars with him. Co-owner Tammy Russ, who schedules service appointments, man's the phone, and cashier is also very pleasant and enjoyable person to interact with. Import Motor Werks excels in customer service and they do excellent work. I recommend!

5

Great people!...Great work!

5

Impressive! Customer service and information on work to be performed was excellent. The service and repair of a 2001 Mercedes C320 came with an inspection of vehicle, itemized list and then a sit down meeting to determine workflow with repairs as in critical, moderate and minimal to operation of the vehicle. Every question was answered and with details. The mechanics that we met and worked with were professionals and the work completed showed both visually and in the performance of the vehicle. Extra steps were taken to clean the top of the engine and repaint the value covers by their choice – Professionals don‘t talk, they perform! Covering the details! We received a follow up after the work was completed to insure the vehicle was performing to our satisfaction and expectations – WOW! All the Import Motor Werks staff from office to shop are Pros! Awesome experience!

5

Excellent service with loaner car provided!

5

Very helpful and very patient!

5

Outstanding service from the time I brought my 1994 E-320 Mercedes in until I drove it off their lot. I had taken my car to three other repair shops before taking it to Import Motor Werks. Two of them couldn’t fix it and the third one was the local Mercedes Dealership who just threw up their hands! Congratulations to your find technicians! Thanks, John Sweet