Always great service:)
What a great experience working with these guys. Michael is awesome and was extremely flexible with my situation. I couldn't ask for better service! Mrs Tammy really makes you feel like you are the only person in the world which is something new to me when trying to get my car fixed. They were extremely compassionate to my needs and made my life soooo much easier since I'm a single dad with 2 young children. I'll always go to them first for any service I need going forward!
Their professional team kept me updated throughout the duration of job, and the car is running great.
A few weeks ago I had my Porsche 993 in for some major service. I feel you needed to know how happy I am with the work. Mike stayed in contact with me throughout the process and came to the shop on his own time to connect me with a loaner car. Not only was the work preformed as promised but also on time. I would definitely recommend your company and I will continue using you for all my service work.
Received typical excellent service from Import Motor Werks for A/C work needed on these hot summer days.
Service was good. You were having trouble with your phone system. Several of my calls back to you went to voice mail.
Communication with the team at Import Motor Werks was amazing. They sent email replies within an hour, and each response was clear and thorough. They are very dependable and kept their word. If they said I would be notified by 1:30pm on a Monday, sure enough, I would get an email at exactly 1:30pm on Monday. Transparency is very important to me when it comes to having work done on my cars, and this auto shop checks all of those boxes. Prices were reasonable. Definitely planning on bringing my BMWs here in the future.
Service as promised, and great people.
Great place, been going there for years. They take care of their customers.
This was my first experience with IMW. I bought a used BMW and had IMW do an assessment before finalizing the deal. They performed a thorough review and identified a number of issues. I used their assessment report to negotiate an acceptable solution with the seller. IMW then completed the necessary repairs ahead of schedule - in time for me to enjoy my new vehicle this weekend. I am pleased with my initial experience and intend to return to IMW as needed.