Service was good. You were having trouble with your phone system. Several of my calls back to you went to voice mail.
Communication with the team at Import Motor Werks was amazing. They sent email replies within an hour, and each response was clear and thorough. They are very dependable and kept their word. If they said I would be notified by 1:30pm on a Monday, sure enough, I would get an email at exactly 1:30pm on Monday. Transparency is very important to me when it comes to having work done on my cars, and this auto shop checks all of those boxes. Prices were reasonable. Definitely planning on bringing my BMWs here in the future.
Service as promised, and great people.
Great place, been going there for years. They take care of their customers.
This was my first experience with IMW. I bought a used BMW and had IMW do an assessment before finalizing the deal. They performed a thorough review and identified a number of issues. I used their assessment report to negotiate an acceptable solution with the seller. IMW then completed the necessary repairs ahead of schedule - in time for me to enjoy my new vehicle this weekend. I am pleased with my initial experience and intend to return to IMW as needed.
Great work! Car drives like new.
They did a great job finding and fixing both problems with my car. The only reason that I didn’t give a 5 star rating was the communication. I dropped it off on Wednesday morning as per requested the previous week. However I didn’t hear anything until the end of the day and didn’t get an estimate until the following afternoon. My complaint is not knowing when it would be ready...1 day? 2 days? 3 days? I just need a best guess so I can plan.
As always, outstanding work!
Great care is always taken with my 911. Car is always clean and repairs done properly. Highly recommend IMW for maintenance and repairs. Thanks guys 🏁
Always great! Always knowledgeable! Always respectful!