I could not have been happier with the staff and service. Tammy and Deborah were wonderful to work with.
Work was done when promised. Good communication throughout the process. Thank you for the use of a loaner car.
Great service, friendly and accommodating to work within my right schedule.
Dropped my car off before going on vacation to have some work done. The communication was great and picked my car up when I returned. Couldn't have been a smoother experience. Thanks.
Always happy with the service there!
Always good service - have been using this group for years!
I own a domestic car (gasp!), but I'm picky about finding a quality installer for the big runflats that go on my Corvette. I wrote to IMW on their website on a Saturday, asking if they could accommodate me. I was surprised to get a reply immediately, that same day. Then they stayed in constant communication, letting me know when my TireRack tires arrived, when they had an extra open slot available if I wanted to come in earlier than we had arranged, when my car was ready... It is so heartening to find proactive customer communications these days. Everyone I dealt with was polite, professional, and gave me the sense that they appreciated having me as a customer and cared about delivering a quality experience. Kudos to the entire team.
WOW! My first experience with Import Motor Werks was incredible! IMW is an example of how customer service should be done. Honest, genuine, and thorough come to mind. They exceeded my expectations.
Great service..Had to go back for a loose hose
Great friendly staff, excellent price point, wouldn't take my car anywhere else!