Everyone was courteous and professional, and a detailed description of all work was provided. When a new issue arose during the repair they provided a quote and options on how to proceed. Their loaner car made keeping the car longer a non-issue.
I had my car towed in at night due to the water pump going out. They were able to fit me in and get me back in my car quickly, which is great since I had no appointment. This is my regular shop and I am very pleased to have Import Motor Werks behind me when I need them. They always keep me well informed and I feel that they truly have the customer in mind. I would not hesitate to recommend Import Motor Werks.
My little Fiat does not have near the "wow" factor of many of the other vehicles they were working on, but they seem to have treated it as if it did!. I brought my car in for them to install some new tires on it and they were the best. You may think "Tires, that's not much", but it is. Have you ever gotten your car back after tire installation and it was dirty? The balance didn't feel right? The tires weren't properly inflated? I've had that happen at other reputable shops - but NOT here! My car came back clean, on time, the balance was great, the tire pressure was right (I checked it) and on top of all that, the lug nuts were properly torqued (checked that, too). These folks will treat you right and do a good job for you, even if you don't have a Porche, Benz or BMW. You can trust them.
First time bringing my Porsche 911 in for service and could not be happier with the diagnostics, work done, and professionalism of IMW. They were thorough in looking over the car and with the issue I was experiencing and explaining options. Highly recommend
IMW did a great job servicing my 911. Communication was excellent throughout and they diagnosed and fixed a vibration issue I had. Skilled techs, friendly staff, reasonable prices and a loaner vehicle. What more could you want?
Awesome service as always. Great facility and staff.
The folks at Import Motor Werks are great! They're always very professional and courteous, and they're straight shooters. They're not the cheapest shop around. But my fiance and I go out of our way to take our cars to them for a reason. I've lived in Raleigh and Cary for 15 years (as has she), and we just completely trust Import Motor Werks. I can't say that for other shops.
This service center does everything right! They aim to build relationships with their clients and their clients' vehicles! They do not push any non essential services or upsell. They do a fantastic job of educating the client about their vehicle repairs and the options available. They also are well ahead of most service related businesses in their extensive client communication throughout the process. Complementary European loaner vehicles is also a big plus! Michael and his team did an amazing job both times that I brought my vehicle in and I will continue to take my Audi A7 there for all servicing needs.
Great service! Thanks for all additional info for our Miata.
Great, fast and friendly service!