Thank You for taking the time to see what Import Motor Werks, owned by Tammy and Sam Russ, is all about. Our customers in Cary, Raleigh and surrounding communities have shared why they choose our team of ASE certified auto technicians to care for their vehicles. Here are several questions we’ve been asked that will help clarify who we are.
What does Import Motor Werks do? — Family-founded and family-operated for more than 10 years, being a caring business in a community we love and are actively involved in is a blessing. We are specialists in the maintenance and auto repair of European and Asian vehicles. That requires a continual investment in brand-specific diagnostic tooling, equipment and service training — a commitment that has helped build our reputation in Cary as the auto repair shop that can fix the vehicles other facilities, including dealerships, cannot. We also offer first-rate window tinting and paint protection film.
Why does Import Motor Werks do what it says it does? — While many auto repair facilities say they want a relationship with their clients, Import Motor Werks lives and breathes it. “Our clients tell us they know how much we care about them and their vehicles,” explains Tammy Russ. “Our customers, in their feedback and online reviews acknowledge we truly stand behind our work with our hearts as well as with our 3-year/36,000-mile warranty. They appreciate we treat them like extended family. When they share that with us, it’s a ’feel good’ experience, because from when we first opened, we’ve asked our team of auto mechanics to work on customers’ vehicles like they are their own mother’s cars. It completes the circle.”
Why should motorists living or working in or near Cary do business with Import Motor Werks? — The care of your vehicle and desire for trouble-free transportation is a joint partnership. We look at our relationship with you this way: You are the pilot; we serve you as the navigator. Our role, as automotive experts, is to advise and guide you, so that you are informed before, during, and after any service or auto repair. Your role, as an informed vehicle owner, is to then control and steer the care for your vehicle’s safety and performance. That’s the building of trust that nourishes positive customer experiences and transforms first-time customers at Import Motor Werks into long-term, loyal clients.
How is Import Motor Werks preparing for the future? — Here are two initiatives we are undertaking with an eye on the future. First, we are keeping pace with the growing automotive trends, specifically the proliferation of software and electrification in vehicles. Conventional vehicles — not just hybrid, plug-in and all-electric vehicles — are all being impacted at an accelerating rate. We’re future-focused on growing the competencies to be service-ready for the vehicle you own today and the next one you purchase. We also want to demystify the care of modern automobiles by offering educational classes for customers in the near future, especially our growing female clientele. Providing a higher level of understanding gives everyone more knowledge and confidence, which brings them peace of mind and helps drive our business forward.
At Import Motor Werks, we truly care about the well-being and safety of you, your family and your vehicle. If honest and expert auto repair, reliable vehicle performance, and safe transportation are what you’re looking for, please call us or schedule an appointment online , or you’re welcome to visit Import Motor Werks at 105 Woodwinds Industrial Ct., Cary, NC 27511. We’re open from Monday to Thursday between 8:00 a.m. and 6:00 p.m. and also on Friday between 8:00 a.m. and 5:00 p.m. We’d be honored to deliver the outstanding level of service and expert auto repair you expect and deserve.