As I expected, the staff was ready for my car at the time of the appointment. The waiting area is very pleasant and well cared for. The work to be done had been discussed when I made my appointment with Michael, and was reviewed by him with me before he took the car into the work area. I was alone in the waiting area, which provided drinks, some reading material and a TV. It was well cared for. When the car was ready Michael reviewed the work done with me at the car and was prepared for any questions I had. I am a senior citizen and a woman. I have been taken advantage of by some garages, and even dealerships. Michael would never allow that to happen . He is talented, honest , and always respectful.