5

Always prompt, know me by name, ready when promised. Extremely trustworthy establishment.

5

As usual, outstanding service! Waiting room is super nice, lots of snacks and drinks to avail yourself to. WiFi is fast and Michael is always helpful when you have questions about other issues or estimates. My 2008 335i has been a customer of theirs for 5 years now. I appreciate the care they give to my care and the service I get. When I need it done right, this is my go-to shop.

5

Friendly staff, Excellent work. Always a lower cost option than going to the dealer.

5

I found IMW via other's reviews, so I want to share my experience, which was great! Took my car first to the dealer, and they told me what they thought was wrong. Something just didn't add up, and I thought the prices were a little high, so I did a search to find an independent mechanic to take a look. They were not the cheapest, but they were the best reviewed. Long story short, I saved nearly $1k off of what the dealer quoted (40%), and got better parts, faster service and more convenience. When I got the car back, they had done exactly what they promised (price reduced because one part did not need to be replaced), but I still heard the same noises. They took time to do a ride with me, brought it back in, and gave me an acceptable explanation of 1) what the noise was, and 2) why they recommended NOT fixing it (saving over $500). Not only did I leave having spent less money, but more importantly, I had confidence in my vehicle, and felt like I was treated fairly. I highly recommend these IMW of Cary.

5

Excellent service and as usual, thorough and consistent communication. Even though I moved, I still bring my cars here.

5

great service. everything was explained . fair pricing.

5

Great service. I love how they emailed me with the results of my cars diagnosis so that I may continue to have it on record. They always answer the phone and readily answer my many questions making the process easy.

5

Very satisfied with the service on my car.

5

Among the "best of the best !!!! We are "transplanted, "NEW YAWKERS" BY WAY OF 10yrs IN COLORADO ! Our 2005 BMW X-5, Ha has PROVIDED us with reliable transportation for over 10yrs .......DURING THE Lat few......itr began showing its age.........1) 'starting with window motor "actuators" failing..... 2) oil leaks from the "Pan" AND SO ON...... before WE DEPARTED TO OUR NEW HOME IN 'RALEIGH.... WE asked our former BMW shop... who "THEY" would choose in the Rlaeligh- Durham area..... WITHOUT HESITATION !!!!!!! THEY STRONGLY SHOUTEDOUT THE Name:---------- "IMPORT MOTOR WORKS !!!!!"......oUR 'X5'.... MUST Hve been listening as well ~ within a week ANOTHER WINDOW ACTUTOR DIED !!!!!!......WE CALLED TAMMY & STEVEN, TOLD THEM OUR STORY ETC.... WITHIN 2 DAYS OUR X5 was on the lift, rear oil pan LEAK...solved.......ACUATORS REAOLVED...and FEW OTHER MATTERS... PRICY ???? Mybe LITTLE.... BUT !!!! YOU GET WHAT PAY FOR !!!!! THESE FOLKS are AMONG THE MOST PROFFESSIONAL, HONEST, CORDIAL TECHNICIANS I HAVE EVER ENCOUNTERED !!!!! I await with ANTICIPATION... THE MIracle they will perform on my HONDA CCORD-EX....110K MILES & GOING STRONG !..... i FEEL LIKE A NOOSE HAS BEEN LIFTED FROM MY NECK !!!!! I am counting on them to permanently keep this amile on my FACE!!. Gene & Eileen.......from NEW YORK via COLORADO !!!!!!!!

5

As always, a quality job for a good price. Thanks, Michael and IMW team!