5

As always, I was treated great, the work was perfect, and my car is running like a top. Two parts (engine air cleaner and cabin air cleaner) didn't arrive as expected, and I was given the option of hanging around or coming back to have them installed (or wait until next time). I opted to come back the next day. I called ahead, but with no appointment, they took my car and got me taken care of very quickly.

5

I'm very happy with service I get at Import Motor Werks.

5

Always prompt, know me by name, ready when promised. Extremely trustworthy establishment.

5

As usual, outstanding service! Waiting room is super nice, lots of snacks and drinks to avail yourself to. WiFi is fast and Michael is always helpful when you have questions about other issues or estimates. My 2008 335i has been a customer of theirs for 5 years now. I appreciate the care they give to my care and the service I get. When I need it done right, this is my go-to shop.

5

Friendly staff, Excellent work. Always a lower cost option than going to the dealer.

5

I found IMW via other's reviews, so I want to share my experience, which was great! Took my car first to the dealer, and they told me what they thought was wrong. Something just didn't add up, and I thought the prices were a little high, so I did a search to find an independent mechanic to take a look. They were not the cheapest, but they were the best reviewed. Long story short, I saved nearly $1k off of what the dealer quoted (40%), and got better parts, faster service and more convenience. When I got the car back, they had done exactly what they promised (price reduced because one part did not need to be replaced), but I still heard the same noises. They took time to do a ride with me, brought it back in, and gave me an acceptable explanation of 1) what the noise was, and 2) why they recommended NOT fixing it (saving over $500). Not only did I leave having spent less money, but more importantly, I had confidence in my vehicle, and felt like I was treated fairly. I highly recommend these IMW of Cary.

5

Excellent service and as usual, thorough and consistent communication. Even though I moved, I still bring my cars here.

5

great service. everything was explained . fair pricing.

5

Great service. I love how they emailed me with the results of my cars diagnosis so that I may continue to have it on record. They always answer the phone and readily answer my many questions making the process easy.

5

Very satisfied with the service on my car.